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Setting up your account is super easy! Here’s how to do it:
Rejoice in knowing you're 1 step closer to never losing your keys, phone, anything, ever again!
Now, you’re ready to add your first Tile.
Congratulations on successfully setting up your Tile account - it’s time to add your first Tile. Don’t worry, it’s easy!
*If you’re experiencing issues confirming your account, please add firstname.lastname@example.org to your safe sender list. If you still can’t see the email after doing so, we can help!
WARNING: Do not attempt to open or disassemble your Tile. You run the risk of electric shock and voiding your warranty. There are no user-serviceable parts inside.
There’s no limit to the number of Tiles you can add to your Tile account!
However, your device can only connect to a certain amount of Tile at a time (Bluetooth limitations):
iOS (Apple) devices can handle 8 connections at once.*
Android devices can handle 4 connections at once.
If you need to find more than 8 or 4 things, there’s still hope yet!
You can move your Tiles around in the list view of your app by touching, holding, and dragging them on top of and underneath each other.
The top 8/4 Tiles in your list will be given priority to connect to your app!
So, if you want to Tile your passport, but you only use it every once in awhile, drag that baby to the bottom until you’re ready to hit the road!
If you want to give your Tile to someone else but you’ve already activated it, we can help!
To start, the person who you want to give the Tile to needs to have an active Tile account, so first ask them to sign up!
Next, log in to your Tile app account and:
1. Tap the "..." on the Tile you would like to transfer, and then select "Edit Tile Details"
2. Select "Transfer Tile" from the Details page.
3. Enter the email of the account you would like to transfer the Tile to and hit "Submit".
3. A message will appear saying "Transfer Complete". Once you see this message, you know that the Tile was transferred successfully!
How will this affect a shared Tile?
If you’re already sharing the Tile that you want to transfer, once you transfer the Tile it will no longer be shared with the other user.
The colored rings around your Tiles in your app change, depending on their connection status.
Here’s a handy guide you can reference if you forget what each kind of ring means!
Solid Green Circle: Your Tile is connected and you can ring it.
Dotted Green Circle (Spinning): Your Tile is nearby, but it hasn’t connected yet. Walk around until it becomes a solid green circle. You can use the proximity sensor if you don’t know in which direction to head!
Dotted Green Circle: You’re close enough to connect to your Tile, but you’re already connected to too many Tiles! Tap on the Tile to connect to it. Remember: doing this will tell your device to disconnect from another Tile.
Solid Grey Circle: You’re out of range of your Tile and can’t connect.
Solid Grey Circle (Spinning): You pressed the “Notify when Found” button to signify that your Tile is lost and you would like to be notified when it has an updated location.
The only person who will be able to view the Tile once it’s transferred is the person to whom it was transferred. They can, however, share that Tile with another person if they choose to!
Tile uses Bluetooth to communicate with the companion app on your smart phone or tablet. The Tile app "discovers" a Tile and establishes a connection to it using the Bluetooth signal. Once a Bluetooth connection is made between your Tile and mobile device, Tile then uses the location services of your mobile device to communicate up-to-date location information to the app.
Your Tile can be discovered by your smartphone or tablet within Bluetooth range. To always have the best connection and most up-to-date location information when your Tile and device are within range of each other:
If any of these 3 things are not true, your Tile, app, and device are not communicating with each other.
How Tile’s works to find your misplaced items
Tile works in three steps:
Tile’s other features